Potter’s Wax Museum is now open.

Customer Service

You’ve come to the right place. Find immediate answers to your questions in one of the categories below… or contact us directly.

For Refunds
At Potters Wax Museum, part of the Historic Tours of America family, we work very hard to insure that our guests receive the best experience and treatment in the industry. We believe strongly in our products and stand behind our 100% money back guarantee. If you were dissatisfied with your Potters Wax Museum experience, we apologize for any unpleasantness or inconvenience that you may have experienced and will be happy to refund your money*.

Go to Potters Wax Museum Refunds.

If you need to cancel or change your tour reservation, you are required to do so 24 hours in advance. No cancellations or refunds will be made 24 hours prior to tour departure.

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Website Terms of Use
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Customer Service
Tour/Attraction Assistance

Write to Us:
Historic Tours of America, Inc.
Attn: Guest Relations
201 Front Street, 224
Key West, FL 33040