Potter’s Wax Museum is now open.

Customer Service Refunds

At Potters Wax Museum, part of the Historic Tours of America® family, we work very hard to insure that our guests receive the best tour and treatment in the industry. We believe strongly in our products and stand behind our 100% satisfaction guarantee. If you were dissatisfied with your Potter's Wax Museum Experience, we apologize for any unpleasantness or inconvenience that you may have experienced and will be happy to refund your money*. Your assistance in pointing out our failures gives us the opportunity to improve our products… and hopefully convince you to give us another chance.

It’s important to note that all Historic Tours of America® tickets are good for 6 months from the date of purchase. If you purchased tickets and were simply unable to use them, you can keep your tickets and use them on a future visit, or give them as gifts (and you’ll also avoid any price increases).

Refunds for tickets purchased at a ticket booth can be submitted two ways:

1. Email us for ticket refunds

2. United States mail to:
Historic Tours of America
Attn: Guest Relations
PO Box 1237
Key West, FL 33041

All refund requests must include:

1. Refund request form – Please fill and submit this form to have your refund request reviewed.
2. The used and unused portion of your ticket OR a copy of your receipt
3. If you are submitting via email, a pdf of used and unused portion of your
ticket OR your receipt.

Refunds are issued as a check form in United States Dollars. Processing time is 4-6 weeks from date received by Guest Relations.

Refunds for tickets purchased through our Website: Please visit us at Trusted Tours eticket refunds. E-tickets are sold exclusively through Trusted Tours & Attractions.

Email us regarding Historic Tours of America “booth purchased” ticket questions.

Email us regarding Historic Tours of America eTicket questions.